100% satisfaction guarantee
Shopping on the Maggie Glass web site is entirely risk-free and Maggie Glass
guarantees it. We have several policies in place to ensure that your experience with
us will be safe, easy and 100% satisfactory.
This is what we offer you:
1. All of our products come with a 30-day return policy. If, for any
reason, you are not happy with your order, you can return it for a full refund.
2. All transactions conducted through Maggie Glass go through SSL (Secure
Socket Layers). SSL is the industry standard method for computers to communicate
securely without risk of data interception, manipulation, or recipient impersonation.
30-day return policy
As we operate on a 30-day return policy, we have to ensure our
products are of the highest quality. We are confident that upon receipt of your
merchandise you will find that it matches your order exactly in size and quality.
However, if for any reason you decide not to keep your merchandise, you can return it
to us within thirty (30) days of delivery for a full refund or credit of the purchase
price (shipping, insurance and handling charges are not refundable). For more
detailed information on how to return a specific item see the product return section
below.
secure transactions
Complete security for customer transactions is a primary concern of ours. We know
that your faith in our products and services is meaningless unless you have full
confidence in our ability to secure all transactions. Maggie Glass is registered with
a leading provider of digital authentication services and products for electronic
commerce and other forms of secure communications. All information sent to us through
our website is automatically encrypted for safe storage.
Maggie Glass uses what is known as SSL (Secure Socket Layers), more precisely SSL3
with 128 bit encryption. SSL is the industry standard method for computers to
communicate securely without the risk of data interception, manipulation, or
recipient impersonation.
Product return shipping procedures
So that we can process your request as quickly as possible, we require that you send
an e-mail to our Sales Department sales@maggie-glass.com explaining to us why
you are returning an item. You will then receive a confirmation code which you will
require prior to shipping any merchandise back to us. PLEASE PRINT THE
CODE ON THE OUTSIDE OF THE RETURN PACKAGE. Returned items without a confirmation
code will not be processed.
Please retain your portion of the receipt and enclose the return portion with your
item. In addition, please make sure that the return address is the only address
showing on your package.
Send all returns to:
MAGGIE GLASS
305 S. Bayview Avenue
Sunnyvale, CA 94086
USA
To guard against possible theft during the shipment of your
return, please do not not write anything on the package that indicates a luxury
item.
Condition of returned items:
Items must be returned in the same condition as they were sent. After verification of
its condition, we will refund you the full cost of the item excluding the shipping,
handling and insurance charges. Please note that we can refund shipping costs only if
the return is a result of our error.
It is very important that YOU, THE BUYER, sign for the receipt of your package.
Maggie Glass WILL NOT GIVE A REFUND and is not responsible for lost packages that are
accepted and signed for by someone other than you, the buyer.
When you receive your shipment from Maggie Glass, examine it carefully in the
presence of the delivery representative. DO NOT accept your package if you see
evidence of tampering, and send an e-mail to sales@maggie-glass.com notifying us of the
problem.
Damage in Shipping
If your product was damaged in shipping: Occasionally a product will become damaged in shipping. If this happens to your order, please contact the shipper who delivered the item to initiate a claim. The shipping companies we have selected are reliable, responsible, and have customer friendly claims programs. If the carrier approves your claim, notification and compensation will be sent to us. We will then apply the appropriate credit to your credit card.
